USE CASE — RETAIL

Productivity boosted by +30% thanks to Piter

This multinational, a leader in its field, operates in retail with more than €30M/year dedicated to intellectual services procurement. They've used Piter since early 2023 to streamline their IS purchasing process while cutting information processing and stakeholder management time.

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We reduced our costs through systematic competitive bidding among our suppliers. The built-in KPIs are a real plus to steer our activity.

Mickaël.CHead of Intellectual Services Procurement

THE CHALLENGES

150+ consultants onboarded every year

This group with strong, well-known commercial brands onboards more than 150 contributors per year. Piter enables them to steer their external resources in one place, spread across their different entities — with fully centralized management of every document, action and exchange tied to each RFP.

2 to 3 hrs: Time saved per week — much faster admin and fewer time-consuming tasks.
−50%: Sourcing time — half the time to access the best providers.
360°: Control and visibility — real-time steering of every service through annotations, comments and activity reports.

Without Piter

Conflicts of interest with several suppliers and poor responsiveness on requests. Proposals limiting access to certain profiles and costs set arbitrarily.
Little visibility on the group's global intellectual services purchasing situation: contributors in place vs. missions completed, performance reviews, quality of delivered services, etc.
No performance indicators to measure the achievement of organizational goals. No reliable dashboard, little usable data.
Proliferation of communication channels and disconnected tools, leading to fragmented, time-consuming RFP management. Email exchanges for RFPs and difficult traceability.

With Piter

Clear, actionable and downloadable reporting. Month-by-month access to project managers' feedback on contributors.
Fair solicitation and competition across the entire supplier panel. Compliance with framework agreements, panels and rate cards.
Smoother processes with all IS procurement centralized on a single tool. Fewer exchange channels and fewer interactions.
Real-time visibility with a 360° view. Access to many KPIs for effective steering: planned, current and upcoming spend. Deliverables collection, mission renewals, etc.

BETTER SUBCONTRACTOR MANAGEMENT

A turnkey collaborative tool

One of the objectives being to ensure impeccable tracking of contributors, the group leveraged the expertise of Piter. The multinational now benefits from a collaborative, high-performing way of working, where stakeholders communicate with each other — ensuring better traceability and compliance. On their side, suppliers can send data, view ongoing requests and missions, track their deadlines and receive invoicing vouchers.

REINFORCED CONTROL

A framework that fosters performance

Secured data

The company wanted to reinforce security by centralizing information in one place, reducing risks tied to data dispersion. Thanks to SSO authentication, encryption and regular updates, the platform cuts the risk of leaks or compromise.

Legal compliance

Automating IS management minimizes human errors. With deadline alerts (and PLD), the company anticipated renewals and reduced risks tied to subordination. In a constantly evolving environment, Piter helps stay up to date and respect current legislation.

Optimized collaboration

The company had a strong need to access performance indicators to steer and reinforce its collaboration with suppliers. The platform gives access to many metrics via dashboards and charts: spend, technical ratings, contributor status, seniority level, etc.

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